Frequently asked questions

Collapsible content

question_mark

What's the difference between the two options?

The AuraBox Edition ships with a pre-printed disc set in the theme you pick, so it leaves the warehouse faster. A custom order is built around your own photos and song choices, which adds a few days of prep time.

question_mark

Can I use my own music?

Yes. With a custom order, each disc is set up around the songs you choose. Full setup instructions arrive with your AuraBox.

question_mark

Does it need an app or Wi-Fi?

No. Place a disc on the box and it plays. No app, no pairing, no subscription.

question_mark

Is it rechargeable?

Yes. AuraBox charges over the included USB cable and runs cord-free, so it works just as well on a nightstand as on a desk.

question_mark

How long does shipping take?

We send tracking as soon as your order ships. Estimated delivery times show at checkout based on your address.

question_mark

What if it arrives damaged?

Email support@getaurabox.com with a photo and your order number. We'll replace it or refund you under our return policy.