Frequently asked questions
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What's the difference between the two options?
What's the difference between the two options?
The AuraBox Edition ships with a pre-printed disc set in the theme you pick, so it leaves the warehouse faster. A custom order is built around your own photos and song choices, which adds a few days of prep time.
Can I use my own music?
Can I use my own music?
Yes. With a custom order, each disc is set up around the songs you choose. Full setup instructions arrive with your AuraBox.
Does it need an app or Wi-Fi?
Does it need an app or Wi-Fi?
No. Place a disc on the box and it plays. No app, no pairing, no subscription.
Is it rechargeable?
Is it rechargeable?
Yes. AuraBox charges over the included USB cable and runs cord-free, so it works just as well on a nightstand as on a desk.
How long does shipping take?
How long does shipping take?
We send tracking as soon as your order ships. Estimated delivery times show at checkout based on your address.
What if it arrives damaged?
What if it arrives damaged?
Email support@getaurabox.com with a photo and your order number. We'll replace it or refund you under our return policy.