Shipping policy
Shipping Policy
Thank you for shopping with AuraBox.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.
Order Processing
All AuraBox orders are processed within 2–5 business days.
Because many AuraBox products include personalized customization such as:
• NFC music discs
• Custom song links
• Uploaded photos
• Personalized discs
processing times may vary depending on the complexity of the order and current demand.
Orders are not processed or shipped on weekends or holidays.
Shipping Rates
We offer free shipping on orders over $99 within the United States and worldwide unless otherwise stated during checkout.
Shipping costs for orders under the free shipping threshold are calculated at checkout based on destination and shipping method.
Estimated Delivery Times
Estimated shipping times may vary by location.
We usually ship orders from our warehouse on the same day. However, when an item is temporarily out of stock. In these cases, delivery times may be slightly longer than expected.
United States:
• Typically 5–12 business days after shipment
International Orders:
• Typically 7–21 business days after shipment
Please note that delivery estimates are not guaranteed and may be affected by:
• Carrier delays
• Customs processing
• Weather conditions
• High seasonal demand
• International import procedures
Tracking Information
Tracking information will be provided once your order has shipped.
Please allow time for tracking updates to appear after shipment confirmation.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer.
AuraBox is not responsible for delays caused by customs clearance procedures.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout.
AuraBox is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping information, please contact us immediately at:
support@getaurabox.com
Lost or Stolen Packages
AuraBox is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
If your package is lost during transit, please contact us and we will do our best to assist you in working with the carrier.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include:
• Your order number
• Photos of the damaged item
• Photos of the packaging
We will review the issue and work to provide an appropriate solution.
Order Delays
Occasionally, shipping delays may occur due to factors outside our control.
AuraBox is not liable for delays caused by shipping carriers, customs, weather conditions, or other external circumstances.
Contact Us
If you have any questions regarding shipping, please contact:
support@getaurabox.com