Shipping Policy
Shipping Policy
Thank you for shopping with AuraBox.
This Shipping Policy explains how your order is processed, shipped, and delivered when you purchase from our website.
Order Processing
All AuraBox orders are processed within 1–5 business days.
Because AuraBox products may include personalized customization such as custom song links, uploaded disc photos, NFC disc details, and special notes, processing time may vary depending on the order details and current demand.
Orders are not processed or shipped on weekends or holidays.
Shipping Rates
We offer free shipping on orders over $99 within the United States and worldwide, unless otherwise stated at checkout.
For orders under $99, shipping rates may be calculated at checkout based on the destination and selected shipping method.
Estimated Delivery Times
Estimated delivery times may vary depending on your location and shipping carrier.
United States:
5–12 business days after shipment
International Orders:
7–21 business days after shipment
Please note that delivery times are estimates only and are not guaranteed.
Shipping delays may occur due to:
• Carrier delays
• Customs processing
• Weather conditions
• High seasonal demand
• Incorrect shipping information
• International import procedures
Tracking Information
Once your order ships, you will receive tracking information if tracking is available for your shipping method.
Please allow time for tracking updates to appear after your shipment confirmation.
International Shipping
AuraBox ships to customers in the United States and worldwide.
International orders may be subject to customs duties, VAT, import taxes, or other fees charged by the destination country.
These charges are the responsibility of the customer.
AuraBox is not responsible for customs delays, import fees, duties, taxes, or other charges applied by local authorities.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If you enter an incorrect or incomplete shipping address, please contact us immediately at:
contact@getaurabox.com
We will do our best to update the address before the order is processed or shipped. Once an order has shipped, we cannot guarantee that the address can be changed.
AuraBox is not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
AuraBox is not responsible for packages marked as delivered by the shipping carrier but reported as lost or stolen.
If your package is marked as delivered but you cannot locate it, please check with neighbors, your local carrier, building office, or delivery location.
If your package appears to be lost in transit, contact us and we will do our best to help you work with the shipping carrier.
Damaged Packages
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
contact@getaurabox.com
Please include:
• Your order number
• Photos of the damaged item
• Photos of the packaging
• A short description of the issue
If approved, we may offer a replacement, refund, or another solution.
Order Delays
Occasionally, shipping delays may happen due to circumstances outside our control.
AuraBox is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or other external conditions.
Contact Us
If you have any questions about shipping, please contact us at:
contact@getaurabox.com